Spencer’s Retail is associated with lifestyle and retail industry. It is of Indian origin and was founded in the year 1863 under brand name Durrant & Spencer by its co-founders William Spencer and Charles Durrant. Currently, it operates as a subsidiary of its parent company RP-Sanjiv Goenka Group. Spencer’s Retail has put its onus on all-round quality in service standards, products and customer engagement programs. It faces competition from the following
- Pantaloon Retail
- Lifestyle Brands Ltd
- N Stores Food Retail Pvt Ltd
- Aditya Birla Retail Ltd
- Big Bazaar
- Reliance Fresh
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Product in the Marketing Mix Of Spencer’s Retail :
Spencer’s Retail as the name suggests is a retail chain dealing in diversified products. It started with the Food-First format but most of its outlets now include multiple items. Spencer’s Retail encourages weekly, daily and speciality shopping by fulfilling customer’s every need and requirement. Its product kit includes the following-
Food Items
- Condiments and Spices
- Meat and Fish
- Dairy Products
- Processed Food Items
- Beverages
- Staples
- Vegetables and Fruits
Specialty Products
- Party delights
- Dry Fruits and Nuts
- Baby Food
- Pet Food
- Diet Food
- Organic Food
Home Products
- Stationery and Toys
- Travel Needs
- Dining Essentials
- Kitchen Essentials
- Bathroom Essentials
- Home Furnishings
- Home Décor
Personal Care
- Personal Hygiene
- Men’s Grooming
- Baby Care
- Oral Care
- Hair Care
- Skin Care
- Beauty Products
Fashion and Accessories
- Footwear
- Accessories
- Innerwear
- Women’s Ethnic Wear
- Women’s Casual Wear
- Men’s Office Wear
- Men’s Casual Wear
Electricals and Electronics
- Digital Equipment and related accessories
- Electrical Fittings and its accessories
- Kitchen Appliances
- Home Appliances
Place in the Marketing Mix Of Spencer’s Retail :
Spencer’s Retail has spread its presence across thirty-five cities to include one hundred and twenty locations in India. It has its headquarters base at Kolkata in West Bengal. Spencer’s operates via retail chain in twin format system. Hypermarkets are known as Spencer’s Hyper and Convenience store as Spencer’s. Its largest outlet is at Kolkata in South City Mall and is spread across an area of 72,000 square feet.
Other important stories are at Allahabad, Bengaluru, Chennai, Baroda, Durgapur, Ghaziabad, Hyderabad, Lucknow, Mumbai, Noida, Warangal, Varanasi, Tanjore and Haridwar. Spencer’s Retail offers convenient and customised shopping experience at convenient locations in soothing ambience via Spencer’s Hyper, Spencer’s Super, Spencer’s Daily, Spencer’s Fresh and Spencer’s Express.
Price in the Marketing Mix Of Spencer’s Retail :
Spencer’s Retail is one of the most admired companies in the retail sector in India. In India, two most important survival routes are differentiation and discounting. The company has put its onus on both. Spencer’s is one of the oldest retailers in India with lots of firsts to its credit. It has established itself as a preferred destination with a wide range of qualitative products at affordable rates. Spencer’s Retail has adopted a reasonable pricing policy and kept its product prices pocket-friendly to increase its customer base. It has implemented a promotional policy and offers incentives to encourage bulk sales so that it can garner better profits.
Promotion in the Marketing Mix Of Spencer’s Retail :
Spencer’s Retail has adopted promotional strategies to increase its brand visibility. It advertises via print media in newspapers and brochures by giving informative details about recent incentives. It has been the recipient of awards and accolades in multiple categories like Most Admired Food & Grocery Retailer of the Year at Cocoa Cola Golden Spoon Awards-2016, Best VM & Retail Design in Hypermarket Category, Highest Job Creator in the Eastern Region, Best Practice Award and Most Admired Retail Company of the Year 2013.
As part of its promotional strategy, Spencer’s offers incentives like Monsoon Dhamaka, Discount Sale and Periodical Sales. It rewards its loyal customers through Smart Rewards Program. A regular customer earns points on every purchase and can redeem them after a certain sum is accumulated. Spencer’s Retail has launched Spencer’s Gift Card as an ideal Gift for friends and family and it can be loaded with an amount of rupees 500- 9,999.
