- Dell believes that, ‘Marketing is not about providing products or services it is essentially about providing changing benefits to the changing needs and demands of the customer’.
- Dell provides a wide variety of both business class and home/consumer class products and services.
- Dell designs, develops, manufactures, markets, sells, and supports a wide range of products that in many cases are customized to individual customer requirements.
- A few examples of products for individual and professional customers are Dell Precision workstations, OptiPlex desktops, Dimension desktops, and Inspiron and Latitude notebooks.
- Type: Public
- Industry: Computer hardware, computer software
- Founded: February 1, 1984
- Founders: Michael Dell
- Headquarters: Round Rock, Texas, U.S.A.
- Area served: Worldwide
- Current CEO: Michael Dell
- Number of employees: 133,000
- Major Products: Personal computers, servers, data storage devices, network switches, software, and computer peripherals
- Pricing strategies usually change as the product passes through its life cycle, because there is constrains on the company’s freedom to price a product at different stage.
- The main objective of Dell is to produce the low price and profitable PC for the customers.
- For the above reason Dell’s product pricing reflects the affordability of the local consumers.
- Because Dell products are so customizable, the price is largely dependent on the options and services added to the product.
- Dell is undercutting competitors in price to rapidly gain market share.
- Place is also known as channel, distribution, or intermediary. It is the mechanism through which goods and/or services are moved from the manufacturer / service provider to the user or consumer.
- Dell has been able to affect the location strategy aspect of its marketing campaign.
- As Dell’s products are always available at the nearest dealer’s customers develop trust for the “local Dell” thereby achieving the objective of gaining their trust in Dell products and services, and forming a large and diversified consumer base.
- Another one of the 4 P’s is promotion. This includes all the tools available to the marketer for ‘marketing communication’.
- Dell in the past have not concentrated on extensive marketing campaigns but these revolutionaries in 1999 when Dell changed its tactics by engaging in extensive marketing campaigns.
- Dell markets its products primarily by advertising on television and the Internet, advertising in a variety of print media, and mailing or emailing a broad range of direct marketing publications, such as promotional materials, catalogs, and customer newsletters.
- Dell has recently started promoting its products through retailers like Best Buy, Staples, Wal-Mart, GOME, and Carrefour.
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