If it is difficult to attract customers, it is more difficult to retain them. Most marketing theories and practices over time have relied on attracting…
Five levels of customer satisfaction
Customer is king. This idiom has been repeated time and time again by each and every company. In the new world this actually stands true….
How customer expectations can be matched in business?
Whenever a customer enters your showroom or your website, he has customer several expectations from your business, even though he might be walking in for…
12 hilarious jokes on customer service
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3 c’s of internal customer care
Internal customers are one of the most important stake holders within a company. An internal customer can be an employee, a supplier, a contract manufacturer,…
