What is Cross Channel Marketing? Examples and Advantages

First, you need to understand what is the meaning of cross channel marketing. Cross Channel Marketing is a practice in which you, that is the company, is presented with a chance to integrate all the channels of marketing. This means that all the channels are interconnected.

The result is that you are able to connect or form a relationship with the target audience through a number of such means and engage with them. Usually, what happens in the traditional methods of marketing is that they are all individual entities. To make this explanation clearer, look at what happens when you use social media for marketing.

You can use a number of these platforms that are interconnected. For instance, Instagram and Facebook. You can easily promote your business on both at the same time. Also, since Facebook makes use of what you search for in general, it can easily know the customer interests.

Table of Contents

Advantages of cross channel marketing

1) Customer attention

You see, the moment you engage in cross channel marketing, you make the customer enjoy his experience. This is because he is able to relate to what he is saying. Usually, a very common means of cross channel marketing is the email. What you need to do is attach the direct links of your social media handles to your emails.

This way, they are redirected to it and can get more information about you. Also, if your content is engaging, then they are bound to spend more time on your page. If they are someone who has already purchased your product, then this can be a great chance for you to get a good feedback and review from that. Never underestimate the power of a genuine and good review. It will encourage others to get in touch with you.

Also Read Customer loyalty ladder and how to use it to target customers

2) Efficient customer service

The way you interact and serve your customers is very important. This is because that is what actually forms an image of you in their minds. The key here is to interact with them as much as possible. You need to ensure that you keep them engaged only with your content and data. The motive here is to create such an impression that you are the first one that pops up in their mind when considering effective marketing strategies.

Thus, if you establish relations with them over multiple channels, it gives you an upper edge. This way, you can always keep them informed about your upcoming offers, on-going deals and also the products which you are likely to launch.

This is exactly what Myntra does. It is an online fashion store which sends text messages to its customer base as well as emails as the same time and notifications on the application. Several simultaneous methods are always effective in getting attention and making the customers feel that they are the pivot of your work.

3) Get new customers and improve brand image

You can only make profits when you are assured of the fact that you are being able to sell your products well. The more you sell, the more profit you earn. Cross channel marketing helps you do this because this is bound to increase your customer base. The more times people see you, the more they are likely to be curious and try out your services.

Also, nowadays, the most common means of this is Facebook and Instagram. Everyone is constantly active on these two social networking sites so it is one of the best chance that you get to actually be noticed. Also, this improves your overall brand image and reputation. It is obvious that the better your impression is, the more people are likely to trust you and flock to you. Note that word of mouth publicity also plays a major and influential role here.

Also Read What is Mass Communication? Theories, Career and Examples

4) Know your customers better

Cross channel marketing presents you with the opportunity to interact more with your customers and know them better. This is because there are multiple channels through which you can reach them.

As you already know, you can also try to get them involved in online surveys regarding your brand, website, layout, product, and service. This will get them a sense of importance and make them feel that their opinion and thoughts are valued. On the other hand, you too will get a chance to know what they truly think, how the masses perceive you and discover avenues where you can improve yourself.

Cross channel marketing Examples

All the below companies use multiple channels of marketing and also use cross channel marketing to great effect.

Apple
Disney
Bank of America
Oasis
Starbucks
Shein
Romwe
Luluandsky
Burberry
Uniqlo

Should you actually think of using cross channel marketing or can you give it a miss?

This is one common question that has been in the mind of several. This is because it is not easy to engage in cross channel marketing. You need to ensure that your content is interesting and keeps the people looking ahead for more. If you fail to do this, then it is just likely that people will unsubscribe. Also, if once people stop liking your means of advertisement, then they might actually stop buying your products altogether because the moment they will think of your name, they will associate it with the negative feeling of your ad copies. So, before you think of cross channel marketing, ensure that you have a very efficient and effective team for designing your ads.

Secondly, you need to choose the means carefully. This is because not every channel is always useful. You need to identify exactly the ones which enjoy most traffic and use them. Twitter is also another means which witnesses enough traffic from people and can be used strategically.