Customer orientation is of ultimate importance to deliver value added products. There are 4 basic stages for customer orientation
1) Develop
- Development has to be done keeping customer needs into mind.
- Products should be customer oriented.
- The development cycle time should be minimal
2) Manufacture
- As per the product, the manufacturing should be such that it gives the best products to the customer
- Quality should not be compromised
- Manufacturing cycle time should be reduced
3) Market
- Identifying and targeting the right customer
- Processing the demand as early as possible
- Customization of the products for the market
4) Deliver
- Deliver to the target customer
- Reduce delivery time
- Value for money products
Thus by these 4 steps, A value added product is delivered.
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About Hitesh Bhasin
