Marketing professional services is a book by Philip kotler which covers all aspects of Services marketing in depth with several chapters dedicated to the numerous strategies and tactics of Services marketing. Due to its intangible nature, services marketing is much more tougher than marketing a product. As with any Philip Kotler book, this book too takes the reader through case studies, lessons and live examples.
Dear Readers, I have just added a link to the new Book by Philip Kotler – Marketing 3.0 – From products to customers to the human spirits. Mentioned below is a summary of the book as well as the Index and all chapters in the book.
The new model for marketing-Marketing 3.0-treats customers not as mere consumers but as the complex, multi-dimensional human beings that they are. Customers, in turn, are choosing companies and products that satisfy deeper needs for participation, creativity, community, and idealism.